Refund policy

Last Updated: August 20, 2026

At Perfumish, we want you to be happy with your purchase. We carefully pack and check our products before dispatch. However, if you receive a damaged, defective, incorrect, or incomplete order, we're here to help.

1. Eligibility for Returns

We accept return or replacement requests in the following situations:

  • You received the wrong product.
  • The product arrived damaged or leaked during delivery.
  • The product is defective.
  • An item is missing from your order.
  • The product received is materially different from what was ordered.

For products that arrive damaged, we may request photographs or a video of the package and product to verify the issue.

2. Return Request Period

Please contact us within [7 days] of receiving your order if you believe your order qualifies for a return or replacement.

Requests made after this period may not be accepted unless required by applicable law.

3. Perfume, Attar & Fragrance Products

Because perfumes, attars and fragrance products are personal-use products, opened or used products may not be eligible for return simply because you do not like the fragrance or it smells different on your skin.

We strongly recommend choosing your fragrance carefully before placing an order.

However, this does not affect your rights if the product is defective, damaged, incorrect, or otherwise not as described.

4. Damaged Products

If your package arrives damaged:

  1. Take clear photographs of the outer package.
  2. Take photographs of the damaged product.
  3. Contact us at support@perfumish.in
  4. Include your order number and photographs.

Our team will review the request and provide the next steps.

5. Wrong or Missing Product

If you receive an incorrect or incomplete order, please contact us within [7 days] of delivery.

After verification, we may provide:

  • A replacement product; or
  • A refund, depending on the circumstances and availability.

6. Refunds

Once your return/refund request has been approved, the refund will be processed to the original payment method where applicable.

The time taken for the amount to appear in your account may depend on your bank, payment provider, or card issuer.

For Cash on Delivery orders, refunds may require additional information from the customer to process the payment.

7. Return Shipping

If the return is due to an error on our part, such as receiving the wrong or damaged product, Perfumish will arrange or reimburse reasonable return shipping costs where applicable.

For other returns that we voluntarily accept, return shipping may be the customer's responsibility.

8. Non-Returnable Situations

A return may not be accepted where:

  • The product has been used or substantially consumed.
  • The product has been damaged after delivery due to customer handling.
  • The product has been altered or tampered with.
  • The return request is made outside the applicable return period.
  • The product was purchased from an unauthorized seller.

9. How to Request a Return

Email us at:

support@perfumish.in

Whatsapp us at: +91 9417459674

Please include:

  • Order number
  • Customer name
  • Phone number
  • Reason for return
  • Photos/videos where applicable

We will review your request and respond with the next steps.

Please note that returns will need to be sent to the following address : 12-A, Basant Nagar, Sodal Road, Jalandhar - 144004 (Aman Perfumary Co.)